Privacy Policy
1. Who operates this site
This website is operated by Carson Yu, a General Insurance Broker licensed in British Columbia & Alberta. This policy explains how personal information submitted through this website and related communication channels may be collected, used and handled.
2. Information We Collect
Depending on how you interact with this website, information collected may include: Information you provide: your name, email address, phone number, insurance enquiry type, the details included in your message, and any review and display name you submit. Website usage information: basic technical and usage information, such as pages visited and device type, where applicable. Information shared through other channels: information you provide when contacting me by phone, email, WhatsApp or WeChat.
3. How We Use Your Information
Your information may be used to respond to enquiries, discuss insurance needs, obtain quotes, arrange coverage, meet legal and regulatory obligations, maintain required records and improve the website. If you submit a review and consent to publication, the review and your display name may appear on this website; contact me if you would like it removed.
4. Sharing
To arrange a quote or policy, I may share information with insurers or other relevant parties, with your consent. I do not sell your personal information. I may also disclose information where required by law or a regulator.
5. Storage
Some services I use (such as email, WhatsApp, WeChat, website hosting or form tools) may store information on servers outside Canada, where privacy laws may differ.
6. Sensitive information
Please don't submit your driver's licence number, credit card details or health information through the website form. When I follow up, I'll explain how to provide what's needed securely.
7. Retention
I keep information only as long as needed, or as required by law and regulatory record-keeping rules.
8. Your rights
You may request access to or correction of your personal information, or withdraw consent (subject to legal limits). Email cyuinsurancebroker@gmail.com.
9. Cookies
This website may use cookies for basic operation and analytics. You can disable cookies in your browser settings.
10. Updates
I may update this policy from time to time. The latest version will always be posted on this page.